FAQ for Open House!
FREQUENTLY ASKED QUESTIONS
I cant stop by that day, but I want to order!
No problem! This year we have created a secure online portal on our website homepage for you to enter your order and your payment information and voila! you've completed your order! This convenient purchasing option will be visible on our website on May 25th only. You can also call us at 803-781-1201, option 2 and place your order over the phone. You may get our voicemail, WE WILL CALL YOU BACK WE PROMISE:) You can leave your order on our voicemail if you'd like and we will call you for payment. If you know what you want, you can email your order to [email protected] and we will call you for payment Thursday or Friday. We will be closed for business Friday so that we can process all of our orders and collect payments.
Is my credit card information secure?
Yes, we use Secure Socket Layer (SSL) technology to encrypt the credit card information you send when you place your order. The information is encrypted on your computer, sent through the Internet as scrambled code, and decoded on a secure server. We do not store your credit card information. It cannot be read in transit. SSL is the recognized industry standard worldwide for such sensitive transactions, making it safe for you to shop with a credit card on the Internet. Even banks transfer money and complete credit card transactions using this secure method.
I keep getting voicemail, I want to speak with a person and place my order.
We have two staff members dedicated to only answer the phone on Thursday and we promise you we will call clients back as quickly as we can. We WILL call you back, those two staff members will be returning calls all day Thursday and all day Friday. Please leave only one voicemail:)
Do I need to register for a doorprize?
No, you can stop by anytime and head directly to the spa on the second floor...and spin one of our Prize Carnival Wheels! PRIZE WHEEL RUNS FROM 9AM-6:30PM! The Prize Carnival Wheels will be on the second floor in the lobby of the spa. It will not be in the conference room on the first floor this time. You'll get one chance to spin one wheel and see if you win a prize. You can choose to spin the Injectable/Product Wheel or the Laser/Product Wheel. No purchase necessary. PRIZE WHEEL RUNS FROM 9AM-6:30PM!
Are you doing a drawing for doorprizes?
NO. Instead, to avoid crowding and to give our clients a better chance of winning a doorprize, you will get ONE spin on a Prize Wheel to see if you win something. No purchase necessary, no exchanges- no exceptions, must be present to win (no spinning for others). PRIZE WHEEL RUNS FROM 9AM-6:30PM!
Where are the prices?
This is a one day only event so we release (by email) the pricing after close of business the night before (May 24th, Wednesday night). We will also post our prices on our website Wednesday night and they will be up through Thursday night. Make sure you are on our email list! Please note Permanent Makeup orders must be placed with Alyce at 803-767-2349 and she collects her payments.
Will there be a "talk" or "informational session"?
YES! Amy Powers, Owner/Manager, will be giving two brief presentations at noon(ish) and 5:30 (ish) to go over our treatments and any NEW treatments! We have exciting news on a new treatment and a new product line. She will NOT be doing doorprizes during these talks because we are doing doorprizes ALL DAY LONG (9-630) Yippee!
Where do I go when I get to the building?
Go to the conference room on the first floor (located on right side of lobby). All of our laser technicians and medical staff will have tables set up in the conference room and will be there to answer questions and help with your orders. If you only want to purchase products, come straight on up to the spa on the second floor and our front desk staff will help you. We will also have various skincare vendors in the lobby of the building throughout the day.
Im not sure what I need?
No problem, our laser technicians and medical professionals will be in our conference room all day and the tables will have signs telling you which table to go to! They are happy to help you complete your order and take your payment information. (Our tables are normally labeled as such: Anti-aging, Injectables, Tattoo Removal, Coolsculpting, etc...)
May I bring a friend?
YES!! Please do, all are welcome! We love new clients!
What type of payment do you accept?
Cash, Visa, Mastercard, Discover, American Express. No personal checks please. Please note you may not use discounted gift certificates for these specials, as that is considered a "Double-discount" or "Double Dipping". You can however, use the amount you spent for the gift certificates - just not the "free" money portion. The "free" money portion would be forfeited.